Cancellation Policy

Order Cancellation Policy

At Pretise, we want you to be completely satisfied with your shopping experience. We understand that sometimes plans change, and you may need to cancel your order. Because we strive to process and ship our curated collections as quickly as possible, we have established the following guidelines for cancellations.

1. Cancellation Window

To ensure your items reach you within our 6-12 business day shipping window, our team begins processing orders within 1-3 business days.

• Standard Cancellations: You may request a cancellation within 24 hours of placing your order for a full refund.

• Processing Phase: If your order has already been processed by our warehouse (typically after the initial 24-hour window), we may no longer be able to cancel the shipment.

2. How to Request a Cancellation

If you wish to cancel your order, please contact our customer support team immediately. To expedite the process, please include your Order Number in the subject line.

• Email: support@pretise.com

• Phone: +44 7752 590357

Our support team is available to assist our United Kingdom customers during standard business hours.

3. Orders Already Shipped

Once an order has been dispatched and is in transit, it cannot be canceled. Since we offer Free Shipping to the United Kingdom, the logistics process is automated to ensure efficiency.

If your order has already shipped, you will need to wait for the package to arrive and then follow our 30-day return process to receive a refund. Please do not refuse the delivery, as this may delay your refund processing time.

4. Refund Process for Cancellations

If your cancellation is successful and confirmed by our team:

• A full refund will be issued to your original payment method.

• You will receive a confirmation email once the refund has been processed.

• Please note that it may take 3-5 business days for the transaction to appear on your bank statement, depending on your financial institution.

5. Contact Information

For any questions regarding your order status or this policy, please reach out to us:

Email: support@pretise.com

Phone: +44 7752 590357